Terms and Conditions of sale
This page (together with the documents referred to within) outlines the terms and conditions on which Qualification Central (QC) supply the services, products and distance learning courses and course materials (the “course(s)”) listed on our website http://www.qualificationcentral.com (the “website”) to you. Please read the terms and conditions carefully before placing an order for any of our courses.
Our website provides information on the courses and other services offered by QC. All courses advertised on this website are provided by approved QC learning providers or by QC itself.
“Course materials” refers to the learning materials, books, DVDs, specialist kits, software, support and tuition (where applicable) relating to any courses.
Using our sole discretion, we reserve the right to refuse enrolment on any of the courses we offer.
1. INFORMATION ABOUT US
www.qualificationcentral.com is a website operated by RTO Materials (“we”, “us”). RTO Materials is a limited company registered in Isle of Man under company number 129773C and has its registered office at Ground Floor, Murdoch Chambers, South Quay, Douglas, Isle of Man, IM1 5AS.
2. SERVICE AVAILABILITY
Our website is intended for use only by people resident in the serviced countries QC choose to operate with. This information can also be requested via email, please email firstname.lastname@example.org to request this information. We do not accept orders from outside these jurisdictions.
3. REGISTRATION, PASSWORDS AND SECURITY
3.1 When you register your details on any part of the website, you must ensure that the details provided by you on registration or on any subsequent occasion are complete and correct. You are required to inform us immediately of any changes to the information that you have provided so that we can communicate with you effectively.
3.2 If you register to use the website, you will be asked to create a username and password. You must keep this password confidential and must not disclose or share it with anyone. If you know or suspect that someone else knows your password, you should notify us by contacting email@example.com. When you enrol onto a course, you will be issued with a student number which must be retained by you throughout your relationship with QC.
3.3 If we have reason to believe that there is likely to be a breach of security or misuse of the website, we reserve the right to request that you change your password or suspend your account whilst any matters are resolved.
4. YOUR STATUS
By placing an order for courses through our website, you warrant that you are: (a) capable of entering into a legally binding contract; and (b) at least 18 years old.
5. PLACING AN ORDER
After placing an order, you will receive an e -mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy courses. All orders are subject to acceptance by us
6. AVAILABILITY AND DELIVERY
6.1 Materials will be available online, with details emailed to the provided email address.
6.2 We aim to fulfil your order within reasonable time of the order being placed, unless there are exceptional circumstances.
6.3 The courses will be at your own risk from the time of delivery. Access to the courses will only pass to you once we receive full payment of all sums due in respect of the courses.
7. COURSE MATERIALS
7.1 It is your responsibility to inspect the course materials as soon as you have received them and to inform us about any defects.
7.2 We do not make any commitment to you that the content of the courses will meet any specific requirements that you have and we expect you to take reasonable care to verify that the course in question will meet your needs. We do not make any commitment to you that you will obtain any particular qualification from your receipt of the courses.
8. YOUR CONSUMER RIGHTS
8.1 Once you have placed an order for one of our courses, you may cancel the contract at any time within fourteen days, beginning on the day after you received the course(s). In this case, you will receive a full refund of the fee paid in accordance with our refunds policy below. Refunds are only available for electronic online courses, provided you have not logged into or accessed the course.
8.2 To cancel a contract, you must inform us by sending a cancellation email to firstname.lastname@example.org.
8.4 After fourteen days have elapsed, we cannot accept courses being refunded under any circumstances and any and all fees will become payable by you.
9. OUR REFUNDS POLICY
9.1 No refunds are available for online-based courses.
9.2 When you submit a refund request to us within the 14-day cooling off period, and we are satisfied you have not accessed the courses in question, we will process the refund due, less an administration fee of £25, to you as soon as reasonably possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the course(s) concerned in full, not including the cost of any additional add on services purchased. For any other reason, if for example you claim that the course or course materials are defective, we will examine the course materials for defects and will notify you of your entitlement to any refund via e-mail within a reasonable period of time.
9.3 In most circumstances we will refund any money received from you using the same method originally used to pay for your purchase.
10. PRICE AND PAYMENT
10.1.1 The price of any course will be as quoted by us or on our website, except in cases of obvious error. The prices on our website include VAT. Prices may be liable to change at any time. Special offer discounts are only available at the time of ordering and cannot be backdated.
10.1.2 The standard fee is the cost of a course when not choosing to pay in full, up front. The standard fee applies when paying via our finance option, paying at a later date (via invoice) or over a period of time.
10.1.3 Any vouchers provided by QC cannot be used in conjunction with any other offers or discounts provided on products or services we provide.
10.2 Our website contains many courses and it is always possible that, despite our best efforts, some of the courses listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a course’s correct price is less than our stated price; we will charge the lower amount when dispatching the course to you. If a course’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the course, or reject your order and notify you of such rejection (in which case you will not be enrolled on the course).
10.3 We are under no obligation to provide the course to you at any incorrect (lower) price, even after we have sent you a dispatch confirmation.
10.4 Payment for all courses must be by credit or debit card. We accept payment via World Pay or PayPal with MasterCard, Visa, AMEX, Maestro and Electron cards. You may also pay by bank transfer but any course discounts will not apply.
11. PAYMENT BY DIRECT DEBIT
11.1 Monthly payment agreements with QC can only be accepted if you have a valid UK bank account that accepts direct debits. We do not accept students onto our instalment agreements if you are based outside of the UK or will spend any time out of the UK when an instalment payment is due. Any student enrolled via an instalment plan must pay the remaining balance of their plan before leaving the UK.
11.2 Students enrolled through an instalment plan agree that the monthly fee will be automatically debited from your designated bank account (or debit card) as per the instalment agreement outlined to you on our website or over the telephone during your registration.
11.3 You must ensure funds are available in your designated account in order for us to process instalment payments on the agreed dates. If the payment fails, you will incur a £12 administration fee. If you fail to make payment within 10 working days of your payment becoming overdue, the remainder of your instalments will become immediately payable and a £35 administration charge will be applied to your account.
11.4 Cancellation of a direct debit outside of the cooling off period does not cancel the agreement between yourself and QC, therefore an alternative method of payment must be arranged. Failure to notify us of cancelling your direct debit will constitute to a breach of terms. Payers will then be liable to pay the whole balance outstanding immediately, plus any administration fees.
11.5 Following the cooling off period, as defined in section 9, you are agreeing to pay the direct debit instalments and are bound by the terms and conditions.
11.6 If your account remains in arrears for more than 31 consecutive days we reserve the right to pass your details on to an external collection agency who will be instructed to collect the due balance on our behalf and an additional 20% will be added to the balance outstanding.
11.7 When opting to pay the minimum deposit amount, you will only be sent the first unit of your course. Once the subsequent payment has been received the remainder of your course materials will be sent out to you.
12. AWARDING OF CERTIFICATES
All outstanding debts owed to QC must be paid before we will issue you with a certificate of completion.
13. COURSE DURATION
You will be required to complete your course within 12 months of the enrolment date, unless otherwise stated. Any extension to this course duration is down to our discretion and will incur and additional fee.
14. COURSE ASSISTANCE
All courses advertised on this website are provided by approved QC learning providers and or QC itself. If you require any assistance in relation to your course you should in the first instance contact the named tutor on your welcome letter.
15. PRACTICAL ASSESSMENTS
15.1 Practical assessments may be completed as a video and submitted via the LMS platform, or a third-party observation form completed by an approved third party.
15.2 The validity of the evidence submitted for practical assessments is to be determined by QC, and we reserve the right refuse submission of videos or third part observation forms if we deem them insufficient or invalid.
15.3 You have 12 months to complete the theory part of a course that includes practical assignments or assessments. Any practical sessions then have to be completed within this 12-month period, unless an extension period is purchased via the ‘My Portal’ section of your account.
16. OUR LIABILITY
16.1 The courses and course materials are provided on an “as is” basis without any warranties, representations or conditions of any kind. QC and its suppliers, to the fullest extent permitted by law, disclaim all warranties, including the warranty of merchantability, non-infringement of third party rights and the warranty of fitness for a particular purpose. QC and its suppliers make no warranties about the accuracy, reliability, completeness or timeliness of the courses or course materials.
16.2 Our total aggregate liability for any loss or damage arising out of, or in connection with use of the courses, course materials or this website will not exceed the actual payment received by us from you for the courses.
16.3 We will not be liable in any way for any increased costs or expenses, loss of profit, data, earnings, business, contracts, revenues or expected savings or any special indirect or consequential damage whatsoever arising out of any provision or use of the courses, course materials or this website or of any error or defect in them or of the performance non-performance or delayed performance of the courses, course materials or this website by us.
16.4 Notwithstanding any other terms and conditions, we do not attempt to exclude or limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation or for any matter which it would be illegal for us to exclude or attempt to exclude liability.
You agree to defend, indemnify and hold harmless QC and its partners, its employees and agents, from and against any claims, liabilities, damages, costs, actions or demands, including without limitation reasonable legal and accounting costs, alleging or resulting from your use or misuse of the website the courses and course materials or your breach of these Terms and Conditions of Sale.
18. INTELLECTUAL PROPERTY
All copyright and other intellectual property rights relating to the courses and any course materials are either owned by or licensed to us. Copying, adapting, reproducing, selling, distributing, modifying or any other use of all or any part of it without permission is strictly prohibited.
19. WRITTEN COMMUNICATIONS
19.1 When using our website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
19.2 All formal notices from you are required to be sent by email.
In all cases, we will only converse with the registered student unless we have written permission to speak to a third party.
21. EVENTS OUTSIDE OUR CONTROL
21.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to provide the courses, course materials or this website that is caused by events outside our reasonable control.
21.2 QC is not liable for external third-party costs, including examination fees unless stated.
22. OUR RIGHT TO VARY THE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time. Any such changes will be published on our website.